Enabling or disabling customer accounts

When you enable customer accounts, Shopify stores password-protected information about a customer's identity, order history, and current order status. Your customers' details, such as address information, will be pre-filled from the stored information during checkout. To use customer accounts you need to have the Online Store sales channel.

Set your customer account preferences

You can make customer accounts required, optional, or disable them altogether. When creating an account, customers are redirected to a separate account creation page. Keep in mind that requiring customers to create accounts might decrease sales conversions.

To edit your customer account settings:

  1. From your Shopify admin, go to Settings > Checkout.
  2. In the Customer accounts section, choose a customer account option:
    • Accounts are disabled: Customers won't see the option to create an account or to log in during checkout. They'll have to manually enter their details at checkout, because fields won't be pre-filled. If the customer checks the "Save this information for next time" box, then a browser cookie saves the customer's information for that store only.

    • Accounts are optional: Customers can choose to create an account, but it's not mandatory to create an account to check out. If customers do have an account and they're logged in, then their address fields are pre-filled when they place an order. Customers have the option to log in through the Already have an account? Log in link above the email entry field. Clicking this link prompts a user to either enter their email address and password, create a new account, or continue to check out as a guest.

    • Accounts are required: Customers need to create an account, or have an account and be logged in to complete the checkout. This setting is useful if you're running a wholesale or members-only store, for example. Address fields are pre-filled when the customer places an order.

  3. Click Save to confirm your customer account settings.

Customer addresses

If customers are logged in during checkout, then they can select one of the addresses that they used recently. Alternatively, they can type their address. Customers cannot choose the five addresses that they want to save.