Troubleshooting: Video banner is not working on mobile

On most of iOS and Android devices, battery saving mode automatically disables video autoplay to conserve battery. However, your customers can still watch videos by simply tapping the play icon.

Baterry saving mode
Requires user interaction
Video plays on tap

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If you encounter any issues or need additional help with your Concept theme, please reach out to our support guys via our Ticket System for assistance within 8 hours.

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