Troubleshooting: Video banner is not working on mobile

On most of iOS and Android devices, battery saving mode automatically disables video autoplay to conserve battery. However, your customers can still watch videos by simply tapping the play icon.

Baterry saving mode

Requires user interaction

Video plays on tap

We hope this information has been helpful. If you have any questions or concerns about this feature, please do not hesitate to contact our team for support.